Here are answers to frequently asked questions we have receive from customers. If you have additional questions, feel free to contact us at info@shop-ode.com or reach out to us through the “Contact” page.


Q: Do you ship internationally?

A: Currently, we only ship within the United States. We will begin shipping internationally in the near future.


Q: Do you charge sales tax?

A: Yes, we collect sales tax for customers shipping online orders to Virginia, Washington, DC and New York. All other customers will not be charged sales taxes.


Q: Where do your products come from?

A: Our products come from all over the world. Each item has its source of origin located on the product description page.


Q: Do you design the products in the shop?

A: The majority of the items we sell are designed and made by artisans and designers we find on our travels, through research and at trade shows. We also check out various markets both in the U.S. and abroad. Some of the items we stock are custom made to our specification. If there are any designers you love, feel free to drop us a note. We love finding new artisans and learning about their exciting projects.


Q: What size should I order?

A: Since our products are made by different designers and in different countries, sizes may vary between styles. We will write any fit or comment notes in the product descriptions to help you select the correct size.


Q: How do I care for my new items?

A: Care instructions can be found in the product descriptions. If you have any questions, please send us an email.


Q: What is your return policy?

A: We accept returns on unused product within 14 days of shipment for store credit and exchange only. Please email info@shop-ode.com for a return authorization number. We will not accept returns without prior authorization. All items should be in the original condition and include the tags. Please be sure to package breakable items appropriately so no damage occurs during shipping. Shipping costs are non-refundable and return costs are the responsibility of the purchaser. We do not accept returns on sale or promotional items or items purchased at a pop up shop or market (in person or online). 


Q: How do you ship my order and how quickly will I receive it?

A: We will ship your order as soon as possible but no later than 5 business days after the order is submitted. All items are shipped either USPS or UPS Ground. We will send notification and tracking information once your package has shipped.


Q: How come my product does not look exactly like the picture on the site?

A: Most of the products we offer are handmade so there may be slight variations on any given item. If you are unsatisfied with your purchase, please email us.


Q: The item that I want is sold out. Will you be getting anymore?

A: It depends. If we’ve bought the item from a market, it is likely we would not be able to get anymore inventory of the same style. Please send us an email and we’ll see what we can do.